“Offset” reflects when the Hope Strategic Assistant was invoked relative to the caseworker’s workflow: –2/–1 = before action, 0 = during, +1/+2 = after. These values help analyze whether the assistant supports decision-making or simply confirms work already done.
Tracks how often the Hope Strategic Assistant produced guidance that caseworkers rated as accurate, aligned with RCWs/FFPSA, and procedurally useful.
Offset is measured relative to when the question was first shown: -2 / -1 = before attempting, 0 = during, +1 / +2 = after initial answer.